international import duties

Our international shipping charge does not include applicable import duties or taxes that are due upon entry into the destination country. If the destination country imposes import duties and/or taxes, the customer is responsible for their payment.

delivery time

PROCESSING TIME
paper prints	2-4 Business days
frame mounts	7-10 Business Days
canvas editions	7-14 Business Days

To get an accurate idea of the total delivery time for your order, take note of this simple equation:

PROCESSING TIME + SHIPPING TIME = DELIVERY TIME

Shipping time for domestic U.S. orders is generally 2-3 days. Shipping time for international orders shipped via Air Mail is 3-14 business days.

packaging

Prior to shipping, paper print orders will be wrapped in heavy stock paper, then placed in a very durable cardboard shipping tube for protection. Canvas Editions and Frame Mounts are wrapped in protective material and securely placed in a heavy corrugated shipping container.

shipping delays & problems

We recommend that you wait until the end of the estimated delivery time range before you inquire with us as to your order's status. While we have the utmost faith in our shipping and delivery partners, some delays and problems can occur from time to time. Below are some solutions and answers to some of the more common problems.

DELIVERY DELAYS

Below are several of the common reasons a delivery is delayed, and in many cases results in the original shipment being returned to our distribution center. In all these cases you will be contacted immediately and and the situation will be resolved.

• Incorrect or invalid shipping address
• Recipient unavailable to receive delivery
• Shipment damaged/destroyed in transit

LOST SHIPMENTS

If you feel that your shipment has been lost, please contact us immediately and we will determine if it is actually lost or just delayed. If it is lost, a replacement order will be processed and shipped immediately. We cannot track or trace international shipments, therefore we cannot deem them lost until 60 days after the shipping date. When 60 days has passed, an insurance claim will be filed and a replacement shipment will go out immediately, at no additional charge.