Help and Frequently Asked Questions

The easiest and most efficient way to place an order is to do so online. It is easy, safe and secure! Simply add the item you would like to purchase to your shopping cart and check out using our secure checkout system.

Payment Types

We accept:
Visa
Mastercard
Discover
American Express

Sales Tax

We add sales tax to all orders shipping to the great state of Texas.

Product Availability

Every item has a "ships in" estimate that is displayed on the product detail page. While this estimate is generally accurate, from time to time an items ship date can be slightly delayed. In addition, while we try to ensure that each and every item we carry is always available, we cannot guarantee this. From time to time titles will temporarily go out of stock and the item will not be available to ship within our normal processing turnaround time. In most cases we are forced to wait for re-prints from the publisher and are at the mercy of their printing schedule. Nevertheless, we will always keep you updated on your order's status and give you the option to either cancel, replace or backorder any unavailable items.

Backorder

If any item(s) included in your order is currently out of stock your order will automatically be placed on backorder. You will receive an e-mail message explaining this and giving you your backorder options. Normally we will have a specific date that the item will again become available, and using this information you can decide how you would like to proceed. If one or more items on your order are available to ship, your order will not be split and shipped separately, unless you specify this and accept the additional shipping charge.

Out of Print

The artists, artists' estate, and/or publishers have the final say if an item will remain in print. While very rare, an item can be discontinued and taken out of print while it remains in our database available for purchase. We update our catalog daily to ensure this does not happen often, however it is possible. If an item is determined "Out of Print" after you have ordered it, the item will be cancelled off of your order, you will be notified via e-mail and given options on how you would like to proceed with your order.

Shipping Confirmation

Upon shipment of your order, we will send you an e-mail confirmation of your orders shipment including tracking information (where applicable).

Shipping

How We Ship

All items (framed and unframed) are shipped from our facility in Austin, TX, directly to your specified shipping address (residence or business). Unframed items are shipped rolled in tubes. Framed items and unframed canvases are shipped in specially designed boxes maximizing the protection and safety of the item while in transit.

All Domestic USA orders will ship via either USPS Priority Mail or UPS Ground, and Non-Domestic USA and International orders will ship via USPS or other international carriers.

What are the shipping charges?

Shipping charges for orders vary depending on the contents of the order as well as the destination. Your exact shipping charge is quoted immediatley upon adding an item to your cart and selecting the destination in the "shipping to" drop box.

International Duties

In some cases you may be required to pay local or national import duties or taxes to your local customs office. We have no means to determine in advance if you will be taxed or what these taxes may amount to. We recommend you research and contact your local customs bureau to determine if you will be required to pay any additional duties.

Shipping Delays & Problems

We recommend that you wait until the end of the estimated delivery time range before you inquire with us as to your order's status. While we have the utmost faith in our shipping and delivery partners, some delays and problems can occur from time to time. Below are some solutions and answers to some of the more common problems.

Delivery Delays

There are several common reasons a delivery is delayed, and in many cases results in the original shipment being returned to our production facility center. In all these cases you will be contacted immediately and the situation will be resolved.

Incorrect or invalid shipping address
Recipient unavailable to receive delivery
Shipment damaged/destroyed in transit

Lost Shipments

If you feel that your shipment has been lost, please contact us immediately and we will determine if it is actually lost or just delayed. If it is lost, a replacement order will be processed and shipped immediately. We cannot track or trace international shipments, therefore we cannot deem them lost until 60 days after the shipping date. When 60 days has passed, an insurance claim will be filed and a replacement shipment will go out immediately, at no additional charge.

Returns

Return Policy

We stand by the quality of our products and guarantee your satisfaction. If for any reason you are not satisfied with an item you have purchased, you may exchange it or return the item within 30 days from the date the order was received. You will receive a full refund of the cost of the purchased item(s). Shipping charges are not refundable. You are responsible for all return shipping charges.

Return Authorization

You must obtain return authorization prior to shipping an item back to us for a refund or exchange. This will allow our customer service team to provide you with proper return instructions as well as updating your order record. If possible, simply send your return request as a reply to your shipping confirmation email. If not possible, try the following methods:

Telephone

888-456-2254 | Monday - Friday 8.30 am - 5 pm (CST)

Email

We take the privacy and security of your personal and payment information very seriously. For no reason will we ever share your information with a third party. Your email and contact information will only be used for order status and update purposes. To read our full privacy policy, click the link below...

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ALL IMAGES ON THIS SITE ARE EXPLICITY PROHIBITED FROM BEING REMOVED OR COPIED AND ARE PROTECTED UNDER FEDERAL COPYRIGHT LAW AND INTERNATIONAL TREATIES

Norman Rockwell Images

All Norman Rockwell images are used with permission and copyrighted by Saturday Evening Post Society, licensed by Curtis Publishing Company, Indianapolis, IN.

Product Images

All product images are used with permission and copyrighted by their respective owners.

All Winn Devon Art Group images are used with permission
All Bruce McGaw Graphics, Inc. images are used with permission.
All M.C. Escher images are used with permission through Cordon Art B.V.

All of the digitized images of the products included within our database found on this site cannot be used by a third party for any reason. Global Gallery has received specific copyright approval from each respective publisher for every image displayed online.

The copyrights for each image are held by the prints publisher and/or the original works owner, museum, or artists' estate.

Artist Biographies

Some biographies included on this website are sourced from The Columbia Encyclopedia (Columbia University Press) and are used with permission. Other biographies are generally sourced from the artists publisher or other supporting documentation.