How We Ship
All items (framed and unframed) are shipped from our facility in Austin, TX, directly to your specified shipping address (residence or business). Unframed items are shipped rolled in tubes. Framed items and unframed canvases are shipped in specially designed boxes maximizing the protection and safety of the item while in transit.
All Domestic USA orders will ship via either USPS Priority Mail or UPS Ground, and Non-Domestic USA and International orders will ship via USPS or other international carriers.
What are the shipping charges?
Shipping charges for orders vary depending on the contents of the order as well as the destination. Your exact shipping charge is quoted immediately upon adding an item to your cart and selecting the destination in the "shipping to" drop box.
Due to occasional rate variations on international shipments (shipments to destinations outide of the contiguous USA, Hawaii, Alaska and Puerto Rico), customers may be contacted for additional payment should shipping charges exceed the collected amount at initial checkout.
In some cases you may be required to pay local or national import duties or taxes to your local customs office. We have no means to determine in advance if you will be taxed or what these taxes may amount to. We recommend you research and contact your local customs bureau to determine if you will be required to pay any additional duties.
Shipping Delays & Problems
We recommend that you wait until the end of the estimated delivery time range before you inquire with us as to your order's status. While we have the utmost faith in our shipping and delivery partners, some delays and problems can occur from time to time. Below are some solutions and answers to some of the more common problems.
There are several common reasons a delivery is delayed, and in many cases results in the original shipment being returned to our production facility center. In all these cases you will be contacted immediately and the situation will be resolved.
- Incorrect or invalid shipping address
- Recipient unavailable to receive delivery
- Shipment damaged/destroyed in transit
If you feel that your shipment has been lost, please contact us immediately and we will determine if it is actually lost or just delayed. If it is lost, a replacement order will be processed and shipped immediately. We cannot track or trace international shipments, therefore we cannot deem them lost until 60 days after the shipping date. When 60 days has passed, an insurance claim will be filed and a replacement shipment will go out immediately, at no additional charge.